Home PC Patrol Remote Assistance Service
How Secure is Home PC Patrol's Remote Assistance Program?
Home PC Patrol's Remote Assistance Program is initiated by you, the client; and you must call first so that we are aware who is attempting to connect and what we need to assist with. When you click on the program it allows you to share access to your computer with us. Home PC Patrol cannot start a connection to your computer the program simply allows you to connect to us.
Home PC Patrol's Remote Assistance Program can only connect to the two encrypted Home PC Patrol Remote Assistance servers located in our office once we have opened the ports for you. The ports are generally kept closed when no remote assistance service is in session; however if we are already connected to another user, and the ports are already open, an accidental connection can occur. The servers are not running unless arrangements are made in advance, or we are connected to another client to attempt to alleviate this issue and avoid confusion. The program cannot be used to connect to any other PCs besides the Home PC Patrol Remote Assistance Servers.
Home PC Patrol's Remote Assistance Program does not allow incoming connections (connections from another computer into yours) from Home PC Patrol or any other computer. It is strictly one way access through our firewalls into our servers.
Home PC Patrol's Remote Assistance Program cannot be started when no one is present. You have to double click on the program's icon yourself or the program will not run.
The Home PC Patrol's Remote Assistance Program automatically disconnects if the connection is idle for more than 5 minutes. Home PC Patrol cannot re-establish this connection from our end; and occasionally we may have to call you to reconnect us if the connection is lost due to activity time out or internet service interruption.
Additionally, if the computer requires a restart for any reason, Home PC Patrol will not be able to maintain the connection through the restart; so you will have to reconnect us once the restart is complete.
Home PC Patrol's Remote Assistance Program is automatically and systematically uninstalled when the connection is closed leaving no trace in your program files or the registry.
Customer Reviews
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October 19, 2013
"Home PC Patrol has always exceeded our expectations... Brad is very knowledgeable, professional, patient and customer service focused."
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April 9, 2013
"I am happy to recommend Home PC Patrol... Very friendly, fast, knowledgeable and fair pricing... What more could you ask for?"
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September 18, 2013
"Brad and Deb have saved our business and continue to always be available in helping us!"
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January 12, 2011
"I will never take my computers to anyone else but, Brad. Very professional and knowledgeable, as well as educational without making you feel inferior."
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September 13, 2013
home pc patrol did an awesome job getting my computer running smooth. brad answered all my ?? and I was happy with the service I received. m.f. Elyria oh.
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July 10, 2013
"Thanks again Brad for fixing my pc so quickly."
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August 4, 2014
"Katey's computer is running like a champ since Brad worked on it."
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February 17, 2012
"Over Christmas break I got a virus on my computer. The virus basically ruined my entire computer and it was almost unusable until I called Home PC Patrol."
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February 6, 2013
"I used Home PC Patrol and I am very satisfied with their work."
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May 15, 2012
"GREAT SERVICE!!! so good to know there is someone to call when you're having computer issues. . .and they help you immediately."